FAQ's
Frequently Asked Questions
If you have a question that is not answered below, please email-
Q: When I shop in person at the St. Joe’s Gift Shop, Convenience Store or online store, where does the money go?
A: Retail Services is a revenue generating department which operates the Gift Shop, Convenience Store, Nevada Ticket Sales and the St. Joe’s Hamilton Online Store. All revenue generated goes directly to the hospital to support a variety of initiatives and patient comfort.
Q: Do you deliver to patients and staff within the hospital?
A: Yes, we currently provide free delivery to patients and staff at all three campuses. Charlton deliveries may be same day or within 2 business days. Deliveries to the King and West 5th Campus may take between 2 and 4 business days.
At checkout, please include
- Your contact number (should we need to contact you for additional information)
- Patient/Staff Name
- Campus
- Department – Unit – Room Number
In-store pick-up is available at the Charlton Campus
For all other St. Joe’s off-site facilities and programs, please call 905-522-1155 ext. 33206
Q: Do you ship to Canada, the United States, or internationally?
A: At this time, we do not ship outside the three campuses. However, if you have special instructions or requests email-
info@shop-stjoeshamilton.ca or call 905-522-1155 ext. 33206
Q: Which payment methods to you accept?
A: We are currently set up to accept secure Visa, Mastercard.
Q: Is it safe and secure to place an order on your website?
A: Yes. Our online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. As a result, all Shopify online stores are automatically PCI compliant, which ensures our customers have peace of mind when shopping.